How to Fix QuickBooks Time Login Issue

Having trouble logging into QuickBooks Time? Don’t worry – this is a common issue that can often be resolved quickly. In this article, we’ll walk through the top reasons why you may be experiencing problems logging into QuickBooks Time login and how to fix them.

Why You Can’t Login to QuickBooks Time

There are a few key reasons why you may be getting errors or having trouble accessing QuickBooks Time:

Incorrect Login Credentials

The most obvious cause is that you’re entering an incorrect username or password. Double check that you’re using the right login email and password.

If you’ve forgotten your password, use the “Forgot Password” link to reset it. If you’re sure the credentials are correct but it’s still not working, move on to the other troubleshooting tips below.

Session Timed Out

QuickBooks Time automatically logs you out after a period of inactivity. If you’ve left QuickBooks Time idle too long, you’ll have to log back in.

Cookies or Cache Issues

Sometimes browser cookies or cache files get corrupted and prevent proper login. Clearing your browser data and cookies can often resolve login problems.

QuickBooks Server Issues

Problems connecting to QuickBooks servers will prevent logging in. Check our QuickBooks Experts for all your accounting needs to see if there are any known issues. Usually server outages are resolved within hours.

Firewall Blocking Access

If you’re accessing QuickBooks Time from behind a firewall at work or school, it may be blocking access. Try turning off the firewall temporarily to see if that fixes it.

Using Wrong Browser

Make sure you’re using a supported web browser like Chrome, Firefox, Safari or Edge. Older browsers or browsers not optimized for QuickBooks can prevent logging in.

How to Fix QuickBooks Time Login Issues

Now that we’ve covered some of the common reasons you can’t log in, here are step-by-step instructions for troubleshooting and resolving the problem quickly:

1. Double Check Login Credentials

Carefully re-enter your username and password. Triple check that caps lock is not on accidentally. If you have multiple accounts, ensure you’re using the login for the correct account.

If you still can’t login, use the “Forgot Password” link to reset your password just in case.

2. Clear Browser Cookies & Cache

Open your browser settings and find the options to clear cookies and site data. Clear all cookies and site data for QuickBooks Time.

This wipes the slate clean so you can re-login from scratch without corrupt files.

3. Try Incognito/Private Browsing Mode

Open an incognito or private browsing window in your browser, then attempt to login to QuickBooks Time in that window.

This will rule out any conflicts from other browser extensions, cookies or cache files affecting login.

4. Use a Different Browser

If you still can’t login, try a completely different web browser like Chrome, Firefox, etc. Install a fresh browser you haven’t used before for QuickBooks Time and test logging in.

If it works, you know there’s an issue with your usual browser. You may need to uninstall and reinstall your normal browser.

5. Check QuickBooks Server Status

Go to QuickBooks’ status page and check if there are any known service disruptions or outages currently.

If the servers are down, you’ll have to wait until service is restored to access QuickBooks Time. Bookmark the page to check anytime you can’t login.

6. Try Disabling Firewall

Temporarily turn off or disable any firewall software you have running. Then try to login to QuickBooks Time again to see if that was blocking access.

Remember to turn your firewall back on after troubleshooting!

7. Contact QuickBooks Support

If you still can’t determine the cause of the login issues, reach out to QuickBooks customer support online or by phone. Explain the issue and troubleshooting steps you’ve tried.

They can investigate further and confirm if it’s a technical issue on QuickBooks’ end. The support team may also be able to reset your account or credentials if needed.

Preventing Future QuickBooks Time Login Problems

Once you resolve the QuickBooks Time login issue, follow these tips to avoid problems accessing QuickBooks Time in the future:

• Log out properly – Always log out correctly rather than just closing the browser window. This ensures the session closes cleanly.
• Use a current browser – Keep your browser updated and switch if support ends for your current browser version.
• Clear browser data regularly – Purge cookies/cache periodically to avoid corrupt files.
• Check server status – If QuickBooks Time is ever slow or unreachable, check the server status page.
• Strong passwords – Use strong, unique passwords for your QuickBooks Time account.
• Enable multi-factor authentication – Add an extra layer of login security with multi-factor authentication.
• Write down credentials – Keep your login email/password in a secure place in case you forget them.
• Contact support – If problems persist, don’t hesitate to contact QuickBooks for help resolving them.

Following these best practices will help ensure smooth access to QuickBooks Time going forward. Let us know if you have any other tips for avoiding login headaches!

Frequently Asked Questions

Why can’t I log into QuickBooks Time?

Common reasons you may not be able to log into QuickBooks Time include incorrect login credentials, expired sessions, browser conflicts, QuickBooks server issues, firewalls blocking access, or using an unsupported browser.

How do I reset my QuickBooks Time password?

Go to the QuickBooks Time login page and click “Forgot password”. Enter your account email and you’ll receive an email with instructions to reset your password.

What browsers work with QuickBooks Time?

QuickBooks Time supports the latest versions of Chrome, Firefox, Microsoft Edge, and Safari. Internet Explorer is no longer supported.

How can I prevent QuickBooks Time login issues?

Tips to avoid future login problems include logging out fully, keeping your browser updated, clearing cookies/cache regularly, using strong passwords, enabling multi-factor authentication, and contacting support if issues persist.

Why does QuickBooks Time sometimes log me out automatically?

QuickBooks Time will automatically log you out after a period of inactivity, usually 20 minutes or more. This is done for security purposes. Simply log back in with your credentials.